Bizfon Testimonials
 Redbud Realty
Favorite Bizfon Features: Affordability & Automated Attendant
The Situation
Redbud Realty, located in Clear Lake, California, has been a
prosperous residential resale agency since it was founded in 1968. The three person
office is constantly inundated with phone
calls and clearly needed to update their system from an old
answering machine to something more efficient and reliable. "Many
agents would call and leave messages that contained an abundance
of information about a specific property. If the message was not
for the person checking the machine, he or she would need to write
down all the information and make sure it got to the appropriate
party," explains agent Larry Oslin. "This process was weak and
presented too many opportunities for error."
The Transformation
"When we
first installed the Bizfon system, we were a little overwhelmed
with all of our new features, because we were not sure how to
operate them. But when we dialed 2-9-9, we were immediately
connected to a Bizfon Customer Service Representative who was
extremely helpful in answering our questions," explains Oslin. "Another small concern was that the
new automated attendant feature might come across less personal
than a real person answering the phone. However, our fears were
soon put to rest when we realized just how effective and capable
the automated attendant feature is."
The Results
"Clients who have been with us for some time will call and tell us how impressed
they are with our new phone system," said Oslin. "We, too, are
impressed by how much time Bizfon saves us and how little it
costs. All the other phone systems we considered were out of our
price range and didn't offer half of the features Bizfon offers.
The only regret we have about the system is that we didn't get it
sooner!" |
Simpro,
Inc.
Favorite Bizfon Features: PICKUP, Call Forwarding & Ease of Use
The Situation
As a start-up company with only four employees, in the industrial process
controls industry, Simpro, Inc. of Milford, New Hampshire, didn't have the time,
resources or need to invest in a large phone system. What the
company did need was voice mail, an automated attendant, and a multi-functional
network that could grow as the company grew. "This is our first year in business,
and there are only four us here to answer the phone, so it was important to find a phone system that would
give our clients the ability to leave
detailed messages and be easily directed to the appropriate
person,"says Mark Walker, Simpro Program Manager. "It was also important to find a phone system
that would give us the option to bypass the automated attendant
when needed. We have a handful of people in our company who still
believe in the "personal touch" and wanted the option of answering
the phone directly."
The Transformation
The Bizfon package gave Simpro everything they needed including voice mail,
automated attendant, a PICKUP feature to by-pass the automated
attendant, conference calling, call forwarding and several other
features that were vital to making their first year a success.
"Finding a system that could get us
through our early growth phases was essential," explains Walker.
"The Bizfon system has transformed us from a start-up company with
a virtual presence to a fully functioning, professional office."
The Results
"When we discovered that there was a phone system designed specifically for small
businesses that offered the solutions we were looking for at an
affordable cost, we knew our search was over," says Walker. "I
would recommend Bizfon as an ideal communications solution for any
start-up company or small business." |
St. Paul United Methodist Church
Favorite Bizfon Features: BIZMAIL & Call Forwarding
The Situation
St. Paul United Methodist Church of Marietta, GA was in need of a
reliable phone system that would provide their five staff members
with their own extensions and individual voice mailboxes. St. Paul
also runs a kindergarten, so it was very important for parents to
be able to reach staff members throughout the day. Before using
the Bizfon system, St. Paul relied on a simple answering machine.
"Some messages would not reach the intended receiver and some were
erased and lost forever," explains Reverend Don Underwood. "I also
had to listen to several messages just to retrieve the ones that
were for me."
The Transformation
The Bizfon system has enabled Reverend Underwood and his staff to be more accessible
to parents and parishioners through an automated attendant which
directs all incoming calls to the appropriate party. And when the
staff needs to retrieve their voice mail they can do so with a
simple touch of the BIZMAIL button on their BizTouch feature
phone. "Our staff members don't have time to search through a
manual to figure out how to retrieve their voice mail," explains
Reverend Underwood. "Bizfon's user friendly key pad makes all the
functions simple and easy to use. Another one of my favorite
features is call forwarding. By forwarding my calls to another
extension or telephone number, it allows me to be totally
accessible to my parish, which is very important in my line of
work."
The Results
"The Bizfon system has everything we need and it is less expensive than the other
phone systems we looked at," says Reverend Underwood. "Bizfon has
not only given St. Paul a reliable phone system, but it has also
given us the ability to serve our parishioners more effectively
and efficiently." |
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